Privacy Policy

Privacy Policy

Last updated: 17 April 2026

Company: East African Voyage

Website: www.eastafricanvoyage.com

East African Voyage (“we”,“us”, “our”) is committed to protecting your privacy and handling your

personal data in a transparent and secure way. This Privacy Policy explains what information we

collect, how we use it, with whom we may share it, and what rights you have.

1. Scope of this Privacy Policy

This Privacy Policy applies when you: visit or use our website www.eastafricanvoyage.com;

contact us by email, phone, WhatsApp, social media, contact form, or any other channel;

request a quote or itinerary; book a trip, safari, tour, accommodation, transfer, or related travel service with us; subscribe to our newsletter or marketing communications;

interact with our online advertising, cookies, or analytics tools.

This Policy does not apply to third‑party websites or services that you may access through our

website or during your trip.

2. Personal data we collect

The types of personal data we collect depend on how you interact with us.

2.1 Identification and contact information

- First and last name

- Email address

- Telephone number (mobile and/or landline)

- Postal address, country and city of residence

- Nationality and date of birth

- Passport details where required for bookings (number, expiry date, issuing country)

2.2 Travel and booking information

- Travel dates and destinations

- Itineraries and booked services (tours, lodges, transfers, activities)

-Names and details of other travellers on your booking

- Preferences for accommodation, activities, comfort level and budget

- Special requests (e.g., room type, guiding language, celebration trips)

2.3 Sensitive data and health information

To provide a safe and suitable travel experience, we may ask for limited health‑related

information, for example:

- allergies and dietary restrictions

- mobility limitations or medical conditions relevant to the tripother information needed to assess risks on hikes, safaris or activities

We only collect this information when strictly necessary and with your consent, and we share it

only with the providers who need it to keep you safe (for example, a lodge preparing specific

meals).

2.4 Payment and billing information

- Billing address

- Currency and payment details

- Transaction details, payment confirmations, invoice information

- Card or bank details are usually processed through secure third‑party payment providers. We

do not store full card numbers or security codes on our own systems if a payment gateway is

used.

2.5 Technical and usage data

When you visit our website, we and our service providers may automatically collect:

- IP address and approximate location

- Browser type, operating system, device type

- Pages viewed, links clicked, time spent on pages

- Referring URLs and campaign parameters (for example from ads or newsletters)

- Cookie identifiers and similar tracking IDs

2.6 Communication and feedback●

Messages, emails and phone notes related to your enquiries and bookings

Reviews, testimonials, survey responses and feedback you choose to share

Interactions with our social media profiles (likes, comments, messages)

3. How we collect personal data

We collect personal data in several ways:

Directly from you, when you fill out a form, request a quote, make a booking, send us an

email, or speak with us by phone or messaging apps.

From someone acting on your behalf, for example a group leader or family member

who books a trip including you as a traveller.

From travel partners and agents, such as tour operators, travel agencies, booking

platforms or DMC partners that share information in order to confirm and manage your

trip.

Automatically, through cookies, analytics tools and similar technologies when you

browse our website.

If you provide personal data about other travellers, you are responsible for ensuring that they

have been informed of this Policy and, where required, that they have given their consent.

4. Purposes and legal bases for processing

We use your personal data for the following purposes:

To respond to enquiries and provide quotations

To answer questions about itineraries, pricing, availability, and tailor‑made proposals.

To plan, confirm and manage bookings

To create and manage your reservations for accommodation, transport, activities, park

fees and other services.

To personalise your travel experience

To take into account your preferences, dietary needs, health considerations and special

requests.

To process payments and perform administration

To issue invoices, record payments, handle refunds, and maintain accounting records.

To communicate with you

To send booking confirmations, travel documents, pre‑trip information, updates,

changes, and post‑trip follow‑up messages.

To provide customer support and handle complaints

To assist you before, during and after your trip, and to resolve any issues that may arise.

To improve our services and website

To analyse usage patterns, measure the performance of our content and marketing

campaigns, and enhance user experience.

To send marketing communications (where permitted)

To send newsletters, special offers, destination inspiration and company news, based on

your preferences and applicable law. You can opt out at any time.

To comply with legal obligations and protect our rights

To meet tax and accounting requirements, respond to lawful requests from authorities,

prevent fraud, and enforce our terms and conditions.

Where required by law (for example under GDPR), our legal bases may include your consent,

the performance of a contract, compliance with legal obligations and our legitimate interests

(such as running and securing our business and improving our services).

5. Sharing your personal data

We do not sell your personal data. However, to deliver our services, we may share your

information with:

Local suppliers and partners

Lodges, camps, hotels, guesthouses, transport companies, airlines, guides, and activity

providers that are involved in your itinerary.

Travel agents and tour operators

When your booking is made through or in cooperation with another agency or operator,

we may exchange necessary information for trip management.

Payment service providers

Banks, payment gateways and merchant services used to process your transactions

securely.

Technology and service providers

Website hosting, booking systems, customer relationship management (CRM), email

delivery, analytics and advertising partners, who help us operate our website and

communications.

Professional advisors and authorities

Lawyers, accountants, auditors, insurers, regulatory bodies or law enforcement when

reasonably necessary to comply with the law or to protect our rights, our customers or

the public.

These third parties are only given access to the personal data necessary to perform their

functions and are expected to handle it in a secure and confidential manner.

6. International data transfers

Because we operate in the travel sector and work with partners in different countries, your

personal data may be transferred to and processed in countries other than your country of

residence.

Where applicable law requires it (for example for residents of the European Economic Area or

the United Kingdom), we implement appropriate safeguards for such transfers, such as

standard contractual clauses, and we aim to work with providers that offer an adequate level of

data protection.

7. Cookies and similar technologies

Our website uses cookies and similar technologies to:

enable core site functionality and security;

remember your preferences;

measure and analyse website traffic and performance;

understand how visitors interact with our content;

support marketing and remarketing activities, where permitted.

You can usually set your browser to refuse some or all cookies or to alert you when websites set

or access cookies. If you disable or refuse cookies, some parts of the website may not function

properly.

If you use tools like Google Analytics, Meta Pixel or Google Ads, you should

explicitly list them here and link to their opt‑out options.

8. Data retention

We keep your personal data only as long as reasonably necessary for the purposes set out in

this Privacy Policy, including to meet legal, accounting and reporting requirements.go2africa+3

In general, this may include:

●

Enquiry data (no booking made): kept for a limited period to follow up and improve our

services.●

●

Booking and customer records: kept for the duration of the relationship and for a

number of years afterwards, as required by tax and commercial laws.

Marketing data: kept until you withdraw your consent or object to such processing, or

after a defined inactivity period.

When data is no longer needed, we will delete it or anonymise it in a secure manner.

9. Data security

We use appropriate technical and organisational measures to protect your personal data against

unauthorised access, loss, misuse, alteration or destruction.

These measures may include:

restricted access to personal data based on business need;

secure passwords and access controls;

encryption and secure transmission of data where appropriate;

using reputable hosting and payment providers;

staff awareness and internal policies.

However, no method of transmission over the internet or method of electronic storage is

completely secure, and we cannot guarantee absolute security.

10. Your rights

Depending on the laws that apply in your country or region (for example GDPR in the EU/UK, or

other local data protection laws), you may have some or all of the following rights regarding your

personal data:

Right of access – to request confirmation of whether we process your data and to obtain a copy.

Right to rectification – to request correction of inaccurate or incomplete data.

Right to erasure – to request deletion of your data in certain circumstances.

Right to restriction – to request that we limit the processing of your data in certain

cases.

Right to object – to object to specific types of processing, including direct marketing.

Right to data portability – to receive your data in a structured, commonly used format

and to transmit it to another controller, where applicable.●

Right to withdraw consent – where processing is based on your consent, you can

withdraw this consent at any time, without affecting the lawfulness of processing before

withdrawal.

To exercise any of these rights, please contact us using the details in the “Contact us” section

below. We may need to verify your identity before responding.

You also have the right to lodge a complaint with your local data protection authority if you

believe your rights have been infringed.

11. Marketing communications

If you choose to subscribe to our newsletter or marketing communications, we may send you

emails about travel ideas, special offers, updates and news about our services.

You can opt out at any time by:

clicking the “unsubscribe” link at the bottom of our emails; or contacting us directly using the details below.

Even if you opt out of marketing, we may still send you non‑promotional messages related to

your bookings, payments or important service updates.

12. Children’s privacy

Our services are not directed at children, and we do not knowingly collect personal data from

anyone under the age of 18 without the consent of a parent or legal guardian.

If a minor is included in a booking, their data is provided to us by an adult responsible for the

reservation and used only as necessary to organise the trip. If we become aware that we have

collected personal data from a child without appropriate consent, we will take steps to delete

such data.

13. Third‑party links

Our website may contain links to third‑party websites, plug‑ins and applications. Clicking on

those links or enabling those connections may allow third parties to collect or share data about

you.We do not control these third‑party websites and are not responsible for their privacy

statements. We encourage you to read the privacy policy of every website you visit.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices,

technologies, legal requirements or other factors.

When we make changes, we will post the updated Policy on this page and revise the “Last

updated” date at the top. In some cases, we may provide additional notice (such as by email or

a banner on our website).

15. How to contact us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise

your rights, please contact us at:

Data Protection Contact

Name: Julie Veillette

Email:julie@eastafricanvoyage.com

Telephone: +255 75 35 93 847